What methods of payment do you accept online?
At the moment we only accept credit cards for online payments (Visa, MasterCard, and American Express, Discover). All credit cards must have a valid expiration date. For all other payment options you can always place your order over the telephone at (817) 527-0888.
When will it get here?
We process orders and ship immediately from our Indiana warehouse through
the US Postal service Mon-Fri.
Standard orders will take 2 to 3 weeks and Priority orders 3 to 5 days.
As with all Internet companies, technical glitches may delay your order and failure to correctly fill out our order forms will definitely delay your order.
How much is the shipping?
Our standard shipping charge is $5.00 for the first item and $1.00
for each additional item. For complete list of options
Click Here
Can I ship to my PO Box?
For an additional fee of $2.00, we can ship to your PO Box.
Do you ship to my State?
Due to the extreme nature of our products, we are prohibited from shipping items to the following zip codes: The entire States of AZ, KY and northern portion of FL (32013, 32066, 32300-32699, and 34400-34499).
How can I order by fax?
Simply Add the items to your cart as if you were going to order online then choose
the "FAX ORDER BUTTON" and fill it out and print. Then fax it, along with the proper payment
(Visa, MasterCard, Discover, or Amex) to (219) 942-2815.
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Did you already sent my order?
In order to check the status of your
order online, please refer to your order confirmation notice,
sent to you by email. CLICK
HERE to check the status of your order.
If you wish to inquire by telephone about an order already placed and a minimum of three working days have passed, please call our Customer Service Department at 1-800-531-4111. We are open from 7:00 am to 7:00 pm (CST) Monday through Friday.
How discreet will my order be shipped?
Your package will be shipped securely and discreetly in a plain brown wrapping.
How do you protect my personal Information?
We work to protect the security of your
information during transmission by using Secure Sockets Layer
(SSL) software, which encrypts information you input.
What is the difference between using Express Mail and UPS Overnight?
UPS Overnight cannot ship to Rural Routes or Rural P. O. Boxes. Express Mail can.
Can you mail me a catalog?
We would be happy to send you a FREE
full-color catalog by mail. Simply click the link HERE
or send us your name and the shipping address to customerservice@lte.net
You can also call us at 1-817-527-0888, fax a request to 1-817-527-0889,
or mail a request to IGM PO Box 64827 Gary, IN 46401. Make
sure you specify in writing that you want a FREE full color
catalog you saw promoted on our Internet site.
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